9a9988 Privacy Policy

1 Introduction and Scope

9a9988 ("we", "us", or "the platform") operates a trusted online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how 9a9988 collects, processes, stores, discloses, and protects your personal information.

This Policy applies to the website at https://9a9988.lat, its mobile version, and all of our related services. By registering on the 9a9988 platform or using our services, you agree to the terms of this Privacy Policy.

2 Information We Collect

9a9988 may collect and process the following types of information:

2.1 Personal Identity Information

• Full name and national ID card or passport number (for identity verification)
• Date of birth (for age verification — only users aged 21 or above are permitted)
• Email address and contact details
• Address and district in Bangladesh

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Login times and platform usage patterns

2.4 Gaming Activity Information

• Betting history and gaming logs
• Bonus and promotion related information
• VIP level and points information

3 Purpose of Data Collection

9a9988 uses your information for the following purposes:

1. Account Management: To complete the registration, login, and account verification process.
2. Service Delivery: To provide gaming, betting, live casino, and other features.
3. Financial Transactions: To process deposits and withdrawals and to prevent fraud.
4. Customer Support: To provide assistance via 24/7 live chat and email.
5. Age and Identity Verification: To ensure that only users aged 21 or above are using the services.
6. Responsible Gaming: To identify unusual gaming behaviour and provide necessary support.
7. Security: To maintain platform security and prevent unauthorised access.
8. Communications: To send important updates, bonus offers, and promotional messages (only with your consent).

4 Cookies and Tracking Technologies

9a9988 uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: These cookies are used to maintain login sessions and ensure the basic functionality of the platform. They cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform performance.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may limit certain services.

5 Data Disclosure and Sharing

9a9988 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose information in accordance with the laws of Bangladesh or orders from regulatory authorities.

5.3 Fraud Prevention

Information may be shared where necessary to prevent suspicious activity, money laundering, or any other illegal activity.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance in such cases.

6 Data Security Measures

9a9988 maintains industry-leading standards to protect your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is stored.
• Regular Security Audits: Regular audits are conducted by third-party security experts.
• Access Controls: Only authorised personnel can access the information they need.

7 Data Retention Period

9a9988 retains your information only for as long as necessary:

• While your account is active: all account information is retained.
• After account closure: financial transaction records may be retained for up to 5 years in accordance with legal obligations.
• Fraud-related information: retained for the duration of an investigation and for as long as necessary afterwards.
• After withdrawal of marketing consent: related information is deleted within 30 days.

After the specified period, your information will be securely deleted or anonymised.

8 Your Rights

You have the following rights regarding the information held by 9a9988:

8.1 Right of Access

You may request a copy of all your personal information we hold. We will respond to your request within 30 working days.

8.2 Right to Rectification

If any of your information is inaccurate, you can request a correction. This can be done through your account settings or via the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing purposes. This can be done by emailing [email protected] or through 24/7 live chat.

8.5 Right to Portability

You have the right to request that your information be provided in a structured, commonly used format.

9 Protection of Minors

9a9988 strictly ensures that the platform is only for users aged 21 or above. We never intentionally collect personal information from minors.

If we become aware that a minor has opened an account on our platform, that account will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please contact us at [email protected].

10 Third-Party Links and Services

The 9a9988 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party services are governed by their own privacy policies.

We are not responsible for the privacy practices of third parties. However, we ensure that all of our partners comply with international data protection standards.

11 International Data Transfers

9a9988's servers and technology infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• The destination country has adequate data protection measures in place.
• The receiving organisation complies with international data protection standards.
• The transfer agreement ensures the protection of your information.

12 Policy Updates

9a9988 may update this Privacy Policy from time to time. For significant changes, we will:

• Display a prominent notice on the platform.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after the updated Policy is published means you have accepted the new Policy.

13 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Support in Bengali is available 24/7

We will process your request within 30 working days. For complex or multiple requests this period may be extended, but we will notify you in good time.