A Safe and Responsible Gaming Platform
9a9988 believes entertainment should always be controlled and safe. Our responsible gaming tools help you build healthy habits.
Our Commitment
At 9a9988 we do not only aim to provide entertainment — we are equally committed to the mental and financial well-being of every player. Responsible gaming is an inseparable part of our platform's core values.
Online gaming can be an enjoyable form of entertainment when experienced mindfully and within set boundaries. However, in some cases it can become a habit and have a negative impact on personal, family and financial life. That is why 9a9988 has developed various self-regulation tools and support systems to help you maintain healthy gaming habits.
- Account registration is open to users aged 21 and above only.
- Option to set deposit limits.
- Self-exclusion and time-out options.
- 24/7 support team available in Bengali.
- Strict measures to prevent minors from gaming.
- Players can review their gaming history at any time.
How to recognise signs of a gambling problem
- Feeling a repeated urge to keep playing in order to recover lost money.
- Being unable to cut down or stop gaming.
- Hiding gaming activity from family or friends.
- Continuing to play while neglecting daily tasks or responsibilities.
- Borrowing money or depleting savings to fund gaming.
- Feeling restless or irritable when unable to game.
If any of the above signs appear in yourself or someone you know, please contact our support team without delay.
Responsible Gaming Tools
Deposit Limits
You can set the maximum amount you deposit per day, per week or per month yourself. Once a limit is set it takes effect immediately. If you wish to increase a limit, a 24-hour waiting period will be required.
Self-Exclusion
If you feel you need a break from gaming, you can use self-exclusion to close your account completely for a set period. This period can range from 6 months to permanently.
Time-Out
With the time-out feature you can take a temporary break from gaming for between 1 day and 6 weeks. During this time your account remains active but no games can be played and no deposits can be made.
Session Time Limits
Set a maximum time for each gaming session. When the set time is up you will receive a reminder and the session will end automatically.
Gaming History Review
By logging in to your account you can view your complete gaming history, win and loss records and detailed expenditure at any time. This helps you understand your playing patterns.
Minor Protection
9a9988 strictly follows a 21+ age policy. Age verification is mandatory when creating an account. Advice for parents: use parental control software on your devices.
How to Activate the Tools
After logging in to your 9a9988 account you can activate the responsible gaming tools in just a few steps.
Log In to Your Account
Log in to 9a9988 with your username and password.
Go to Account Settings
Click the profile icon in the top right corner and select "Account Settings".
Open the Responsible Gaming Section
Find the "Responsible Gaming" tab within settings and click on it.
Choose Your Preferred Limits
Select from deposit limits, self-exclusion or time-out according to your preference and confirm.
Contact Us If You Need Support
For any issue you can get assistance through our 24/7 live chat or by email.
Tips for Healthy Gaming
Set a Budget
Decide how much money you will spend before you start playing. Do not go beyond that budget.
Track Your Time
Take regular breaks instead of playing for long stretches at a time. Set an alarm.
See It as Entertainment
Do not think of gaming as a source of income — it is simply a form of entertainment.
Do Not Play on Emotion
Avoid gaming when you are feeling down, angry or frustrated.
Accept Losses Calmly
You should not place more bets to try to recover lost money — that is a sign of a problem.
Tell Someone Close to You
Letting a family member or trusted friend know about your gaming habits creates accountability.
21+ Age Limit and Minor Protection
Age Verification Process
Age verification is mandatory when opening an account at 9a9988. Age is confirmed through a Bangladeshi national identity card or passport. Accounts for anyone under the age of 21 are not approved.
Advice for Parents
Keep parental controls enabled on your computer or mobile so that your children or underage family members cannot access this site. Keep your password and account information confidential.
Important: If you believe a minor is using or attempting to use your account, please inform us immediately via our 24/7 live chat or by email at [email protected]. We will act promptly.
Need Help? We Are Here
If you feel gaming is causing problems in your life, do not delay in seeking support. Asking for help yourself is an act of courage.
9a9988 Support Team
Chat with us directly in Bengali on our live chat at any time. Our support team is always ready.
For any request or question related to responsible gaming, email us at: [email protected]
Your self-exclusion or limit-setting requests are processed with complete confidentiality.
Frequently Asked Questions
Enjoy 9a9988 Responsibly
Explore the different sections of 9a9988 to enjoy gaming in a safe and controlled way.