9a9988 Terms and Conditions
Please read all terms and conditions of 9a9988 carefully before using this platform. This document forms the basis of the agreement between you and us.
1 General Provisions
These terms and conditions ("Terms") apply to the use of the 9a9988 platform and all its services. By visiting the 9a9988 website, creating an account, or playing any game, you will be considered to have fully accepted these Terms.
9a9988 is an online casino and sports betting platform that provides services for users in Bangladesh. In these Terms, "platform" refers to the 9a9988 website, applications and all related services. "Member" or "you" refers to any person using the platform.
9a9988 reserves the right to amend these Terms at any time. If you continue to use the platform after amended terms are published, you will be considered to have accepted the amended terms. Therefore, it is recommended that you review this page regularly.
2 Eligibility and Registration
2.1 Age Requirement
To open an account and play games on the 9a9988 platform, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited. If it is found after investigation that a member is below the specified age limit, their account will be immediately closed and deposited funds may be forfeited.
2.2 Registration Process
Each individual may open only one account. All information provided at the time of registration must be true, accurate and complete. Providing false information carries the risk of account cancellation and forfeiture of deposited funds. Information required for registration includes:
- Full legal name (as per National ID card)
- Date of birth
- Valid mobile number and email address
- Preferred payment method details
2.3 Verification (KYC)
9a9988 may request additional documents for identity verification at any time. 9a9988 reserves the right to temporarily suspend an account if a member fails to provide the required documents. Applicable documents include a National ID card, passport or driving licence.
3 Account Management
3.1 Account Security
It is your responsibility to keep your account password and login details completely confidential. You are fully responsible for any activity carried out using your account. If you suspect unauthorised access to your account, you must immediately notify 9a9988 support.
3.2 Single Account Policy
The same person may not operate more than one account. Opening multiple accounts using the same IP address, device or payment method is prohibited. Violating this policy may result in all associated accounts being closed and deposited funds being forfeited.
3.3 Account Transfer
A member may not transfer, sell or rent their account to any other person. Any such attempt will result in account cancellation.
4 Deposits and Withdrawals
4.1 Deposit Terms
The following payment methods can be used to deposit funds at 9a9988: bKash, Nagad, Rocket, Upay. The minimum deposit amount for each method is ৳100 (one hundred taka).
4.2 Withdrawal Terms
The minimum amount for withdrawal is ৳1,000 (one thousand taka). Processing a withdrawal request generally takes 30 minutes to 3 hours. Withdrawals must always be made to the same payment method used for the deposit.
4.3 Withdrawal Eligibility
The following conditions must be met before requesting a withdrawal:
- The account must be fully verified
- Bonus wagering requirements must be met (if applicable)
- There must be no active investigation or suspicion of fraud
- The account must not be suspended or closed
4.3 Security of Funds
Funds deposited by members are held separately from the company's own operational funds. 9a9988 uses SSL encryption and modern security technology to keep members' financial information protected.
5 Bonuses and Promotional Offers
5.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 will give you a ৳2,000 bonus and your total balance will be ৳3,000.
5.2 Bonus Usage Rules
- Each member will receive the welcome bonus only once
- Bonuses may only be used on approved games
- Bonus funds are not directly withdrawable; they can only be withdrawn after the wagering requirement is met
- Multiple bonuses cannot be active at the same time unless separately stated
- Using bonuses for fraudulent purposes will result in the bonus and associated winnings being forfeited
5.3 VIP Program
9a9988 operates a loyalty program with five VIP tiers. Weekly cashback benefits are provided at each tier:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.6% weekly cashback
- Gold — up to 0.9% weekly cashback
- Platinum — up to 1.2% weekly cashback
- Diamond — up to 1.5% weekly cashback
VIP tier progression is determined based on a member's activity and participation. 9a9988 reserves the right to change the terms of the VIP program at any time.
5.4 Other Promotional Offers
From time to time, 9a9988 may offer various promotional offers. Each offer will have its own terms and conditions, which will be stated on the relevant promotion page. General bonus rules will apply to all promotions.
6 Betting and Game Rules
6.1 General Gaming Rules
All games available on the 9a9988 platform are operated by third-party software providers. Games from various providers are available including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming and Ezugi. Each game has its own rules and fairness policy.
6.2 Fair Play Guarantee
All games on 9a9988 are operated using Random Number Generator (RNG) technology, which ensures completely fair and transparent results. Live casino games are broadcast live with real dealers.
6.3 Sports Betting
Betting is available on various sports events including cricket, football and kabaddi. Betting options are available for BPL, IPL, T20 World Cup, ICC tournaments and other international cricket matches. Betting odds change in real time and any changes before or during a match will be considered final.
6.4 Bet Cancellation and Changes
A confirmed bet generally cannot be changed or cancelled. However, 9a9988 may cancel a bet in the following cases:
- If incorrect odds are displayed due to a technical error
- If an event is cancelled or postponed
- If evidence of fraud or match fixing is found
- If inconsistent bets are accepted due to a system error
7 Prohibited Activities
The following activities are strictly prohibited on the 9a9988 platform and if such activities are detected, the account will be immediately closed:
- Money laundering or illegal financial activities
- Fraud, hacking or attempting unauthorised access to the system
- Creating or operating multiple accounts
- Abuse of the bonus system (bonus arbitrage)
- Colluding with other members to gain an unfair advantage in any game (collusion)
- Hateful or religiously offensive speech
- Playing using automated bots or software
- Operating an account under a false identity
8 Privacy and Data Protection
9a9988 gives the highest importance to protecting members' personal information. We store and transfer all data using SSL encryption technology. Detailed information about data collection and use can be found on our Privacy Policy page.
A member's personal information is used solely for the purpose of providing services. Information is not transferred to third parties except under legal obligations or at the request of a regulatory authority.
9 Limitation of Liability
9.1 Service Availability
9a9988 strives to provide uninterrupted service as much as possible. However, the service may be temporarily unavailable due to technical issues, maintenance or unforeseen events. 9a9988 is not liable for such interruptions.
9.2 Third-Party Services
9a9988 is not liable for any disruption or error in the services of payment gateways and game providers. The third party's own terms and conditions will apply.
9.3 Finality of Decisions
In the event of any dispute regarding game results, the combined log records of 9a9988 and the game provider will be considered as final evidence. 9a9988 reserves the right to forfeit incorrect winning amounts displayed due to a system error.
10 Account Termination and Suspension
10.1 Closure by 9a9988
9a9988 may close or suspend an account without prior notice in the following circumstances:
- Any violation of these Terms
- Suspicion of fraud or dishonest conduct
- Failure to provide verification documents
- Extended inactivity (more than 12 months)
10.2 Account Closure by Member
Any member may request closure of their account via live chat or email. Available balance is withdrawable before account closure (subject to wagering requirements being met).
10.3 Inactive Accounts
If there is no activity for more than 12 months, the account will be considered inactive. In this case, support must be contacted to restore the service.
11 Responsible Gaming
9a9988 takes responsible gaming very seriously. Gaming should be an entertainment activity, not a solution to financial problems. We provide members with the following features:
- Ability to set deposit limits
- Option to temporarily self-suspend the account
- Self-exclusion facility (permanent self-exclusion)
- 24/7 Bengali-language live chat support
For more information, please visit our Responsible Gaming page.
12 Changes to Terms
9a9988 reserves the right to amend, modify, or update any part of these terms and conditions at any time. Members will be notified of significant changes via their registered email or through a notice on the platform.
Continuing to use the platform after the updated terms and conditions are published will be considered as your acceptance of the revised terms. If you do not agree to the new terms, please contact support to close your account.
In the event of any conflict between the Bengali version of these terms and conditions and any translation in English or another language, the Bengali version shall prevail.
13 Contact & Dispute Resolution
13.1 Support Contact
If you have any questions or complaints regarding these terms and conditions, please contact us:
- Live Chat: 24/7 support in Bengali
- Email: [email protected]
13.2 Complaints Process
For any dispute or complaint, please first reach out via live chat or email. Our team will review your complaint and endeavor to provide a resolution as quickly as possible. In matters of dispute resolution, the decision of 9a9988 is final.
13.3 Applicable Law
These terms and conditions shall be governed in accordance with applicable laws and regulations. 9a9988 adheres to fair play principles as a safe and reliable platform.